Shipping policy

 

1. Processing Time

 


All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

 

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During high-volume periods, processing may take an additional 1–2 days.

 


You will receive a confirmation email once your order has been processed.

 

 

 

2. Worldwide Shipping Times

 


We ship worldwide, with standard delivery times of:


 

⭐

4–7 business days worldwide

 


This estimated timeframe applies to the following regions:

 

  • United States

  • United Kingdom

  • Canada

  • Australia

  • European Union

  • Middle East

  • Asia

  • Africa

  • South America

 


Delivery times may vary slightly depending on customs clearance, local postal delays, peak seasons or uncontrollable logistical factors.

 

 

 

3. Shipping Costs

 


Shipping costs are calculated at checkout based on destination and package weight.

 

  • The final shipping cost will be displayed before payment is completed.

  • In some cases, promotional free shipping may apply.

 

 

 

 

4. Order Tracking

 


Once your order is shipped, you will receive an email with:

 

  • Your tracking number

  • A tracking link

  • Carrier information

 


Tracking may take up to 24–48 hours to update once the package is handed to the carrier.

 

 

 

5. Customs, Duties & Taxes

 


International orders may be subject to customs duties, import taxes or other fees depending on your country’s regulations.

 

  • These fees are not included in the product or shipping price.

  • Customers are responsible for any applicable customs charges.

  • Aurvelia cannot control or predict customs delays.

 

 

 

 

6. Incorrect or Undeliverable Addresses

 


It is the customer’s responsibility to provide a correct and complete shipping address.


If a package is returned due to:

 

  • Incorrect address

  • Missing apartment/unit number

  • Recipient unavailable

  • Unclaimed at customs

 


→ We can reship the package once the customer pays for the reshipping fee.


We cannot refund orders that fail to deliver due to incorrect address information.

 

 

 

7. Lost or Delayed Shipments

 


If your tracking information has not updated for 7 business days, or if you believe your order is lost:


Please contact us at support@aurvelia.com so we can investigate with the carrier.


We will:

 

  • Contact the shipping partner

  • Track the parcel

  • Replace or refund the order where appropriate

 


Lost package claims must be submitted within 30 days from the shipping date.

 

 

 

8. Damaged Packages

 


If your order arrives damaged:


Please email us at support@aurvelia.com with:

 

  • Your order number

  • Photos of the packaging and damage

 


We will replace the item where applicable.

 

 

 

9. Changes to This Shipping Policy

 


We may update this policy to reflect new shipping partners, global logistics updates or regulatory changes. The latest version will always be available on this page.

 

 

 

10. Contact Us

 


If you have any questions regarding shipping, delivery times or your order, please contact our customer support team:


📧 support@aurvelia.com